At Urban Chic Wear Store, we believe that sophistication extends beyond fashion—it encompasses how we respect and protect your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website urbanchicwearus.com and make purchases from our collections.
1. Information We Collect
To provide you with our refined shopping experience, we collect the following types of information:
Personal Information
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our certified payment gateways)
- Order history and preferences
Technical Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
Preferences and Interests
- Product preferences and browsing history
- Communication preferences
- Feedback and reviews
2. How We Use Your Information
We use your information with the same attention to detail that we apply to our fashion collections:
Order Processing and Fulfillment
To process your purchases, arrange shipping, and provide order confirmations for our Ready-to-Wear, Handbags, and Accessories collections.
Personalized Shopping Experience
To curate product recommendations based on your browsing history and preferences across categories like Denim, Leathers & Suedes, and Jewelry.
Customer Service Excellence
To provide sophisticated support through our dedicated team at [email protected].
Marketing Communications
To share updates about new arrivals in categories such as Coats & Outerwear, Blouses & Shirts, and Shoulder Bags, with options to customize your preferences.
Website Improvement
To enhance your browsing experience and optimize our website performance.
3. Data Sharing and Disclosure
We treat your data with the discretion expected by our sophisticated clientele:
Service Providers
We partner with trusted providers for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing services under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety.
Business Transfers
In the event of a merger or acquisition, customer information may be transferred to the new owners.
4. International Data Transfers
As a global retailer serving customers worldwide (with limited exceptions in some Asian destinations and remote locations), your data may be processed in various countries with adequate data protection measures in place.
5. Data Storage and Security
We implement security measures that reflect our commitment to sophistication and reliability:
- Industry-leading SSL encryption for all transactions
- Secure, certified payment gateways
- Regular security audits and updates
- Limited access to personal data among authorized personnel
- We never store sensitive payment details on our servers
Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights and Choices
We respect your control over personal information:
Access and Correction
You may access and update your personal information through your account settings.
Marketing Preferences
Manage your subscription to our communications through unsubscribe links or by contacting us directly.
Data Portability and Deletion
Request a copy of your data or account deletion, subject to legal requirements.
Cookie Preferences
Manage tracking technologies through your browser settings or our cookie preference center.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience:
Essential Cookies
Required for website functionality, shopping cart operations, and secure checkout.
Analytical Cookies
Help us understand how customers interact with our site and improve our offerings.
Marketing Cookies
Enable personalized advertising and product recommendations based on your interests in categories like Sweaters & Knits, Scarves, and Home collections.
8. Children’s Privacy
Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
9. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.
10. Contact Information
For privacy-related inquiries or to exercise your rights, please contact our dedicated team:
Email: [email protected]
Address: 2346 River Road, Colorado Springs, US 80903
We typically respond to privacy inquiries within 48 hours.
At Urban Chic Wear Store, we believe that protecting your privacy is as essential as curating our fashion collections. Thank you for trusting us with your personal information as we help you express your unique urban chic style.