At Urban Chic Wear Store, we believe that sophistication extends beyond fashion—it encompasses how we ensure your complete satisfaction with every purchase. Our Returns & Exchanges policy reflects our commitment to providing a refined shopping experience that aligns with our discerning clientele’s expectations.
We understand that sometimes a piece may not meet your expectations, and we’ve designed this process to be as elegant and straightforward as our collections.
Return & Exchange Eligibility
We gladly accept returns and exchanges within 15 days of your receipt date for most items in our collections, provided they meet the following conditions:
- Items must be unworn, unwashed, and in their original condition
- All original tags must be attached
- Items must be returned in their original packaging
- A copy of your order confirmation or receipt is included
- Socks
- Jewelry (once removed from original packaging)
Return Process
Our return process is designed with the same attention to detail we apply to our fashion collections:
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order to initiate your return. Please use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Urban Chic Wear Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify: Size issue, changed mind, product defect, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name and Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Return Authorization & Shipping
Once your return is authorized, we will provide you with a return shipping label and instructions. Please note:
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product
- We recommend using a trackable shipping service for your return
- Original shipping fees are non-refundable
Step 3: Inspection & Processing
Upon receipt of your return, our quality team will inspect the items within 3-5 business days. Once approved, we will process your refund or exchange.
Refund Information
We strive to process refunds promptly, reflecting our commitment to sophisticated service:
- Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account after we process it
For exchanges, we will ship your new item once the return is processed, using your preferred shipping method.
International Returns
As we serve customers worldwide (with limited exceptions in some Asian destinations and remote locations), please note:
- International customers are responsible for any customs duties or taxes associated with returns
- Return shipping costs for international orders are the responsibility of the customer
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our dedicated customer service team is here to help you with any questions about returns or exchanges:
Email: [email protected]
Address: 2346 River Road, Colorado Springs, US 80903
We typically respond to all inquiries within 48 hours, ensuring you receive the sophisticated support expected from Urban Chic Wear Store.
At Urban Chic Wear Store, we believe that protecting your satisfaction is as essential as curating our fashion collections. Thank you for trusting us to help you express your unique urban chic style.