Welcome to Urban Chic Wear Store. These Terms and Conditions govern your use of our website and services. By accessing urbanchicwearus.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

At Urban Chic Wear Store, we believe that sophisticated style deserves equally refined service. Our policies are designed with your convenience in mind, ensuring that your shopping experience remains as elegant and seamless as our fashion collections.

1. User Agreement and Acceptance

By accessing and using Urban Chic Wear Store’s website (urbanchicwearus.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Products and Services Description

2.1 Product Categories

Urban Chic Wear Store offers a curated collection of sophisticated fashion items including:

  • ACCESSORIES, Belts, Blouses & Shirts
  • Clutches, Coats & Outerwear, Crossbodies
  • Denim, HANDBAGS, Home items
  • Jackets & Blazers, Jewelry
  • Leathers & Suedes, Pants
  • READY TO WEAR, Scarves
  • Shoulder Bags, Skirts
  • Socks, Suits, Sweaters & Knits

2.2 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, slight variations in color or appearance may occur due to display settings. All prices are listed in US dollars.

3. Order and Payment Terms

3.1 Order Process

Order placement constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Order confirmation does not signify our acceptance; acceptance occurs when we ship the product.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Pricing and Taxes

All prices are final at time of purchase. International customers may be responsible for customs duties and taxes, which are beyond our control.

4. Shipping and Delivery

4.1 Order Processing

Orders are processed within 1-2 business days with the same attention to detail we apply to curating our collections.

4.2 Shipping Methods

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipping)

4.3 Delivery Areas

We proudly serve customers worldwide, with limited exceptions in some Asian destinations and remote locations.

4.4 Delivery Responsibility

Risk of loss passes to you upon our delivery to the carrier. Any shipping delays beyond our control do not entitle you to cancel orders.

5. Returns and Exchanges

5.1 Return Eligibility

We accept returns and exchanges within 15 days of your receipt date for most items, provided they meet the following conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be returned in original packaging
  • A copy of your order confirmation must be included

5.2 Non-Returnable Items

For hygiene reasons and to maintain our quality standards, we cannot accept returns on:

  • Socks (from our Socks category)
  • Jewelry once removed from original packaging

5.3 Return Process

  1. Contact our customer service within 15 days of receiving your order
  2. Once authorized, we will provide return shipping instructions
  3. Return shipping costs are the customer’s responsibility, unless due to our error or defective product
  4. Original shipping fees are non-refundable

5.4 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect your return. Refunds are issued to your original payment method and may take 5-10 business days to appear in your account.

6. User Obligations and Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Prohibited Activities

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to any part of our website
  • Interfere with the proper working of our website
  • Provide false or misleading information

6.3 International Customers

International customers are responsible for any customs duties, taxes, or import restrictions associated with their orders and returns.

7. Intellectual Property

All content on urbanchicwearus.com, including text, graphics, logos, images, and software, is the property of Urban Chic Wear Store and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Limitation of Liability

Urban Chic Wear Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Colorado, United States. Any disputes shall be resolved in the courts located in Colorado Springs, Colorado.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 2346 River Road, Colorado Springs, US 80903

We typically respond to all inquiries within 48 hours.